We look forward to hearing back from you. Dont do it online. I would say call the service hotline. Their initial customer service was a joke, because they had this Coles only contact team. Only the latest review will count in the company's TrustScore Carol Moore 5 reviews. It’s a straightforward process — you buy a SIM card from a Coles Supermarket or Coles Express store (cards aren’t available online), activate it through the website, and then recharge when you need. It isn't a true discount.Thank you for raising this feedback via product review. - Woolworths Mobile Team.Terrible customer service for enquiries. Woolworths Credit Card holders and Woolworths Insurance policyholders eligible for “Get 10% off your shop” offer are not eligible for additional “Get 10% off your shop once a month” offer with Woolworths Mobile.Ive taken my sim card out as it was spinning but now it seems to not be activated, what can I do ?You should start by completely shutting down your phone, then replace the SIM card making certain that it is a firm fit. Their records show that I 'haven't had a service with Optus since 2013.??????? Used the online chat for help. Trying to solve a problem is almost impossible and they just count on you giving up. Another week and more savings to be had with your favourite mobile carriers. They advise someone will get back to me in 3-5 business days. Calls are just blocked (not even charged at a different rate).
We appreciate your understanding in terms of wait times and our chat service. They also scratched the pin numbers of 5 of my gift cards as which none of these worked until we tried using it without the $60 6 month plan as Woolworths don't sell the $150 plan in any Woolworths across Australia which was weird as the had the display on the places where they have all the various sim card sellers. If you ask us to transfer your mobile number to Coles Mobile, you'll receive a once-off verification code via SMS to the mobile number you wish to transfer over. But it seems they have moved to using regular Optus prepaid customer service once you call the 1300 number, which is far better. If you are porting from Optus, please ring them (as stated in their website) instead of doing it online as you are porting in house which is not straightforward (Coles mobile runs on the Optus network). Ordered my iPad 7th generation so pleased with order through to delivery. There are several different recharge options to choose from, with differences in expirati… WIN WINWe thank you and are appreciative of your feedback....- Their online chat is a computer algorithm with no ability to connect to a human.Dear Matt, Would you mind providing your account number and best contact number, so we can get one of our agents to contact you.Their network is fine. I would definitely recommend. © Copyright 2020 Canstar Blue Pty Ltd ACN 142 285 434 To our knowledge, all information in articles on the Canstar Blue website was correct at the time of publication. Waste of $20 ! Customer service is absolute zero. Tried 35 days and better than Telstra in our areas. Kind Regards, There are two things to consider before signing up however.
Choose from one of the great plans below. - Woolworths Mobile Team.Woolworths Mobile has exceeded our expectations. Coles Prepaid is backed by Optus and uses their 3G and 4G Plus networks. Seriously value for money and excellent service.Poor customer service. There was no direct number provided by Coles Mobile for assistance and the Optus phone 'path' didn't give any option to talk to a person. I have been unable to speak with a supervisor or get in contact with the complaints section so made a complaint with ombudsman.I’ve used the Coles mobile for almost a year now. My friend thought it was a great offer and asked me to order one for her, which I did and it arrived the next day. Coles gets the money and Optus gets 'see, you shouldn't leave' satisfaction out of this. MarkMobile phone calls are impossible from my house in Canberra, only get 3g at home.Thank you for raising this feedback, we are really sorry to hear you are facing these concerns with your service.... Telstra or Vodafone) you can do it online. Coles mobile uses the optus network. Huge mistake!After a week I still haven’t been activated. Coverage © Mosaik
Brilliant service. I have gone to Vodafone..they had me up and running within 30minsI would have immediately contacted the company as listed on their website re SMS issues.Why is my coles activation sim card taking so long it,s been over 24 hours?If you tried to activate online, it should not take more than a few hours.
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