The Postal Industry Ombudsman (PIO) investigates complaints about Australia Post, and other postal or courier operators that are registered as a Private Postal Operator (PPO) under the Ombudsman Act 1976. Search National Disability Insurance Agency
It has also suggested a review in how complaints and demands for compensation are dealt with. The Ombudsman has delivered a series of recommendations for Australia Post to improve on. Centrelink and Medicare DHS Complaints and Feedback Tools and resources Ways to make a complaint. 1800 132 468 if you need help with a complaint. © Copyright 2020 Canstar Blue Pty Ltd ACN 142 285 434 To our knowledge, all information in articles on the Canstar Blue website was correct at the time of publication. If you're unable to complete the online form, you can call 1300 362 072. Tools and resources Use our online form to lodge your complaint. We can recommend an outcome or action, but we are not a court or tribunal. Reporting abuse in Defence
The PIO service is an extension of the Commonwealth Ombudsman. Any complaint to the PIO must be made within 12 months of the action which caused the complaint. You can contact us by submitting an 2. of 3 Contact details. Tools and resources In an official response attached to the Ombudsman’s report, Australia Post pledged to publish a clear guide on its website about addresses that may not be suitable for parcel delivery, give customers further information, on its website, about the investigation process for missing or lost items and provide further training for all staff responsible for considering compensation claims. If you’re unhappy with the final decision (after escalation) you may wish to contact the Postal Industry Ombudsman or Australian Financial Complaints Authority. Australia Post also claimed he had not lodged an enquiry within the 30-day time limit. 3. of 3 Review and submit. You can also write to us online or send us a letter. Postage is free from within Australia. Australia Post refused to reimburse Mr B for the insured value. Email: USPS ® Customer Service Call: 1-800-ASK-USPS ® … Customer Care Center. Some parcels were claimed to have been stolen and compensation refused. 1. Australian Federal Police Our investigation found that: Any complaint to the PIO must be made within 12 months of the action which caused the complaint.The PIO service is an extension of the Commonwealth Ombudsman. Australia Post is the only mandatory member of the Scheme while other private postal operators register voluntarily. We pay our respects to the people and their Elders past, present and emerging. The report makes six recommendations in total aimed at reducing the number of complaints, with Australia Post accepting five of these and partially accepting the other.Australia Post chief executive Christine Holgate said the company was working on improving complaint processes, particularly through online channels. If we identify systemic issues concerning a postal operator’s policies, procedures or systems, we will work with the postal operator involved.
Your privacy At Australia Post, protecting your privacy and the confidentiality of your “personal information” is very important to us and is fundamental to the way we serve you. Complaint-Handling Workshop Private Health Insurance Where necessary, we may also work with the broader industry to fix the problem and generally improve services or administration.First, we’ll decide if we can help you and then the best way to help resolve your complaint.We do not normally investigate a complaint if you haven’t raised a formal complaint with the postal operator, or if the postal operator is still working on your complaint.
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