After his flight was cancelled, Steve Childs requested a refund
Ryanair has been criticised after customers complained they were being pressured into potentially waiting up to 12 months for a refund due to the coronavirus pandemic. Four out of five Ryanair passengers who requested a refund after their flight was cancelled during the coronavirus pandemic are still waiting for a pay-out, a survey has suggested.
There has been a wave of complaints from air passengers and holidaymakers who, despite accepting their break had to be cancelled, have had enormous difficulty getting a refund in good time - or at all.Under EU law, travel companies must refund customers within 14 days if their package holiday is cancelled.The EU's Denied Boarding Regulations state that air passengers are due a refund within seven days if a flight with an airline based in the UK or EU, or from an airport in the UK or EU, is cancelled.However, the consumer organisation Which?
"Many travel agents and tour operators are unable to provide immediate cash refunds because they have not yet received money back from airlines and hotels, so they need more than 14 days to process refund requests. For the best site experience please enable JavaScript in your browser settings Ryanair has been asked to postpone flights from Wales in light of current lockdown restrictions (Image: Getty Images). “We don’t believe . This was cash that people, struggling themselves as a result of the economic impact of the pandemic, could not afford to go without.It found none of the 10 biggest travel companies were giving refunds in the legally specified timeframe, with some refusing refunds all together. ... Ryanair will not refund the difference.) But face masks will be readily available, that’s not going to be the challenge.”Mr O’Leary said there would be no requirement for social distancing on flights. Ryanair then told customers to accept a voucher for future travel or wait ‘until the COVID-19 emergency has passed’ – potentially for a year or more – to get their money back.
Its RefundPassengers campaign has been trending on Twitter.It proposed a range of measures including an extension of the 14-day refund rule for package holidays to one month, and the introduction of a temporary government travel guarantee fund to support firms unable to fulfil their legal obligations.The Department for Business said: "Companies have a legal obligation to ensure their consumers are fairly compensated. . These are external links and will open in a new windowSteve Childs was hoping to travel to Alicante to visit his father, but then the coronavirus outbreak ruined his plans.The 43-year-old from Wolverhampton was happy to follow advice not to fly, and Ryanair cancelled his flight as travel restrictions continued.He received an email confirming the cancellation, and followed the link to apply for the refund to which he was legally entitled.Then, "out of the blue", he received another message, not confirming his refund, but instead giving him a voucher worth the same amount to use on a future Ryanair flight.
"I'd been expecting a refund for a few weeks.
"They turned around from saying I could have a refund, to saying it would be months," he said.If he wanted a refund, Ryanair told him, he must reapply, and the request would be placed in a queue "until the Covid-19 emergency has passed" - which suggests a very open-ended deadline.Consumer website Moneysavingexpert has made a formal complaint to the Civil Aviation Authority and Trading Standards about Ryanair's apparent policy.A Ryanair spokesman said: "For any cancelled flight, Ryanair is giving customers all of the options set out under EU regulations, including refunds.
"He added that vouchers and rebookings were quicker, as the processes were automated.Mr Childs is far from alone.
News; Coronavirus: Ryanair customers frustrated at struggle to get refund for cancelled flights James Tagg has been trying since last Sunday to get his £900 refund as many report the refund …
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However, he pledged: "If you want a cash refund, you will receive a cash refund."
But if you don’t, we will need about 3,000 job losses.”Everything you need to know about the Covid-19 outbreakGet the latest business news and commentary from our expert business team every weekday ‘Sneaky’ tricks airlines like BA and Ryanair are using to deny coronavirus refunds or fee-free flight changes Helen Knapman , Digital Deputy Consumer Editor 12 Aug 2020, 16:51 has accused many of the UK's biggest airlines and travel companies of routinely breaking these laws.It said the travel industry's own estimates suggested £7bn of travellers' money was affected. Coronavirus: Two patients die in 48 hours amid clusters in Armagh hospitalCoronavirus: Germany debates cutting self-isolation period to five days
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